Again - the web form character limit. This time it was 2000 characters, so I had to shave about 500 characters off. I'll put in first my original message, then the one I actually sent them
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Hello. I am writing to inform you of a bad experience that I had a recent IHOP store (4825 Marburg Ave, Cincinnati Ohio). As parents of several young children, my wife and I do not often get to have a night alone, away from the kids. So when we do, it is especially important to us that the evening be as good as possible, since this might be the only "date" we get for several months.
Recently we were able to have someone come over and watch our kids for an evening, so we decided to get something to eat and then go bowling. We had eaten at a barbecue at around 4 p.m., so at 8:30, we were a little hungry but not enough for a full meal. We decided to head over to our local IHOP for a light meal.
The restaurant itself was fairly clean, and we were shown to a table right away. Actually placing our orders took significantly longer than expected. I do not mean to denigrate the server there, as she appeared to be the only server working and was probably just doing the best she could. But it was significantly longer than I would have expected - at least 5 minutes from the time when we said we needed some more time to the time she came back.
The food itself was excellent - we had the eggs and hash browns combo, an extra side of hash browns, and a strawberry crepe. Value was also extremely good. Even though it was only intended to be a light meal, even feeding 2 people a *light* meal for $7.11 is outstanding.
So, to this point, it was an average experience. Food was good and cheap - service was slow but not the end of the world. Then we got to the restrooms on the way out.
The men's room was decent. The only frustrating part for me was the sink. I know you're probably trying to save money (and the environment) by installing the hands-free "automatic" faucets, but they never work, and this one was no exception. Although I futilely waved my hands under, over and around the faucet, trying to mentally will it to turn on, eventually I had to concede defeat.
But this was nothing compared to my wife's report from the women's room. There were 3 stalls. In 2 of them, the toilets were stuffed with toilet paper and feces. The 3rd had the door shut and apparently in use (obviously to avoid the stench of the other stalls). After waiting awhile, she realized that the 3rd stall was not in fact being used, but the door was just stuck shut. She was able to wedge it open and complete her business.
Thank you for your time in reading this report. I hope that you will use it to improve the service level and ambience of your restaurants.
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Hello. I am writing to inform you of a bad experience that I had a recent IHOP store. As parents of several young children, my wife and I do not often get to have a night alone, away from the kids. So when we do, it is especially important to us that the evening be as good as possible, since this might be the only "date" we get for awhile.
Recently we were able to have an evening out. We had eaten at a barbecue at around 4 p.m., so at 8:30, we decided to head over to our local IHOP for just a light meal.
The restaurant itself was fairly clean, and we were shown to a table right away. Actually placing our orders took significantly longer (5-10 mins) than expected. I do not mean to denigrate the server there, as she appeared to be the only server working and was probably just doing the best she could.
The food itself was excellent - we had the eggs and hash browns combo, an extra side of hash browns, and a strawberry crepe. Value was also extremely good. Even though it was only intended to be a light meal, even feeding 2 people a *light* meal for $7.11 is outstanding.
So, to this point, it was an average experience. Food was good and cheap - service was slow but not the end of the world. Then we got to the restrooms.
The men's room was decent. The only frustrating part for me was the sink. I know you're probably trying to save money by installing the hands-free "automatic" faucets, but they never work, and this one was no exception. Although I futilely waved my hands under, over and around the faucet, trying to mentally will it to turn on, eventually I had to concede defeat.
But this was nothing compared to my wife's report from the women's room. There were 3 stalls. In 2 of them, the toilets were stuffed with toilet paper and feces. The 3rd had the door shut and apparently in use (obviously to avoid the stench of the other stalls). After waiting awhile, she realized that the door was just stuck shut. She was able to wedge it open and complete her business.
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2 comments:
Yes, I was excited to write the word "feces". And yes, I realize this means that I am 12.
My boyfriend and I entered an IHOP restauraunt in Baton Rouge, Louisiana after church one Sunday morning. Of course it was extremely crowded but we were determined to eat so we patiently waited. The individual who was taking the names down was obviously aggrivated when guests did not respond to her calling their name. After we were seated, the waitress was handling 3 tables at once. She was wiping film from the sides of her mouth as she was talking to customers then wiping the residue from her hands on her apron, her apron was disgusting and she smelled like fresh filters from cigarettes. I watched in horror as she attempted to balance 5 plates or more and the food touched her uniform. By the time she got to us, she rushed, did not come to check on us, Sheree was rude, our food was cold, and she specifically stopped at every table and asked if she could get them anything else, and did not stop and our table and give us the same treatment. By this time, I had made up in my mind I was not going to pay for the food we had already started eating. My boyfriend got up to go and get a manager and that's when Sheree, our waitress decided to put our ticket down and get a manager herself. She knew she had really done her self in. She waited on us to walk out so it could look as though we did not pay for our food-however the manager who was the same woman taking the names at the front asked what kind of problem we had and I replied,"It's no problem, we're just not paying for this food or this service" and she said ok. We left. This was a disgusting experience.
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