Guest complaint from Carolyn!!
Last week I bought some Kroger brand Thin & Crispy Saltines Original Crackers. I am very disappointed with them. I've discovered that nearly every single cracker in all 4 sleeves is broken. And if the cracker wasn't already broken when I opened the package, several of them broken when I picked them up. Most of the box of crackers were in crumbs and completely useless. I bought these crackers because they cost less than the national brand, but seeing as I had to throw almost all of them away, I didn't save any money at all.
And the response
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Thank you for contacting The Kroger Co. I apologize that the Kroger Saltine Crackers were all broken. I can understand your disappointment.
I am forwarding your comments to quality control for review. I am also sending you a $4 coupon.
If you have any further concerns or comments please feel free to contact us at 800.632.6900.
Sincerely,
Friday, June 25, 2010
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