Thursday, November 11, 2010

Middletown Library

I am writing to complain about the complex and completely unnecessary qualifications for selecting a library PIN.

Shouldn't *I*, the account holder, be responsible for what kind of PIN I want?

Do you REALLY think that there are tons of people out there that are just DYING to hack into someone's library account and reserve or checkout books on it??!?! Seriously?

Cmon people throw me a bone here! It is highly frustrating that not only do I have to request a PIN reset every time I want to do something at the library because I can't possibly even remember the overly complex PIN I was required to submit, but then it takes me 3 times to even put a new one in (which I have already forgotten and it's only been 10 minutes). First it's not long enough, then it's not "secure" enough. Sheesh.

I probably shouldn't have written that while I was still angry about it but I sent it anyways :-). Note too the correct usage of PIN instead of PIN "number"

Monday, November 8, 2010

Enterprise Rent-a-car


I would like to let you know about my recent weekend car rental with your company. I was planning a weekend trip to Atlanta and was lured in by one of your promotional emails for a $9.99 per day. I went all the way through the process only to find, just before submitting the order, that it was a 300 mile limit, which obviously would not work for a 1000 mile trip.

But that's not a big deal - it was probably on me for not reading carefully and I caught it before submitting the order, so no harm done.

I drove to the rental car office Friday morning at 8:30 with my "free double upgrade" email (from a different promotional email you sent me). Even though I had this free upgrade, I kind of wanted to just stick with the compact. There were only 2 of us traveling, and not much luggage, so the better MPG was more attractive to me.

But when I got there, I was told that the only compact available had no cruise control! Seriously? In 2010?!?! So I went with a standard size (Dodge Avenger). The car itself was nice, but it smelled of cigarette smoke. It wasn't overpowering, but it was definitely noticable to me (a non-smoker).

I was confused since it was made abundantly clear to me upon checkout that smoking (and pets) were not allowed in the car, subject to a large fee. I don't know if this was a new policy, or if the person that checked this car in previously either did not notice or did not care, or maybe if they thought that it was "good enough" to re-rent. I know that different people have different tolerances for the smell of smoke (often depending on whether they themselves smoke or not)

In any case, it did not ruin the car or the weekend, but it was frustrating and I thought you should know.

Friday, July 30, 2010


Despite the fact that the market research emails from you (though I realize they are automated) say

"If you qualify, you will receive a very brief phone call from Qfact, at which time we may confirm some additional information with you, and then hopefully invite you to participate in the study. "



Whenever I'm called from QFact, they proceed to ask me the same questions I just filled out online? It's extremely frustrating and nearly enough to make me want to resign my panel membership!!!

I just filled out an email survey about bathroom faucets. I apparently pre-qualified and was called by someone today, who took 15 minutes to ask me, WORD FOR WORD!, exactly the same questions I had emailed. No additional questions - just exactly the same ones I had emailed in last night. I got to the end, only to be told that ooh sorry I didn't qualify.

What is the point of that? Do you think people will lie online and so the phone call is to confirm it? Wouldn't they just lie again on the phone?

Help me understand!

Friday, June 25, 2010

Kroger crackers

Guest complaint from Carolyn!!

Last week I bought some Kroger brand Thin & Crispy Saltines Original Crackers. I am very disappointed with them. I've discovered that nearly every single cracker in all 4 sleeves is broken. And if the cracker wasn't already broken when I opened the package, several of them broken when I picked them up. Most of the box of crackers were in crumbs and completely useless. I bought these crackers because they cost less than the national brand, but seeing as I had to throw almost all of them away, I didn't save any money at all.

And the response
Thank you for contacting The Kroger Co. I apologize that the Kroger Saltine Crackers were all broken. I can understand your disappointment.

I am forwarding your comments to quality control for review. I am also sending you a $4 coupon.

If you have any further concerns or comments please feel free to contact us at 800.632.6900.


Monday, May 10, 2010

Duke Energy lightbulbs

You guys sent me coupons for a 6-pack of CFL 60 watt bulbs (value $11.97) a few weeks ago. I was excited to receive them, but they were only good at Walmart, and after going to 3 different Wal-Marts 5 different times, I was NEVER able to find any in-stock. In talking with store employees they said that they did not expect to get any in any time soon.

This was very disappointing and frustrating. What's the point of sending out these coupons if nobody is ever able to redeem them?

Monday, April 26, 2010

Domino's pizza followup

So following up on my Domino's pizza complaint, they sent me a coupon for $5. That will not buy a medium pizza, at least not here, so I re-complained

I had contacted you recently about a Domino's coupon (for a free medium pizza) in a board game expiring before I bought it.

I was pleasantly surprised with the quickness of your response, but when the coupon actually came in the mail, it was not a coupon for a free medium pizza, but just $5 in "Domino's cash".

I'm not sure what part of the country you guys are in, but $5 will not buy a medium pizza in Ohio. On your website, a hand-tossed 1 topping medium pizza prices out at $10.78.

So while I do appreciate the thought, I would prefer either a coupon for a medium pizza itself, or at least a gift certificate big enough to actually buy a medium pizza.

Thank you.

Tuesday, March 23, 2010

Domino's pizza followup

LIGHTNING FAST! (Like seriously - within 10 minutes)

Thank you for contacting us at our World Resource Center. I do apologize about the coupon expiring. I will mail you a coupon in appreciation of your business. please allow 7-10 business days for the coupon to arrive.


Domino's Pizza Customer Care T.E.A.M.

Domino's pizza


I bought the game "Guess Who" at a Target store last week (3/14/2010). One of the reasons that I bought the game is that there was a sticker on the box offering a free Domino's pizza with the purchase of the game - to put on a "Family Game Night".

Imagine our disappointment when we opened the box only to find that the coupon expired 2/28/2010! Our family was very disappointed. I'm not sure how long that had been sitting there on the shelf. Usually in such scenarios, the coupon won't expire for several years - I was disappointed to find it so short-dated (and expired).