You guys sent me coupons for a 6-pack of CFL 60 watt bulbs (value $11.97) a few weeks ago. I was excited to receive them, but they were only good at Walmart, and after going to 3 different Wal-Marts 5 different times, I was NEVER able to find any in-stock. In talking with store employees they said that they did not expect to get any in any time soon.
This was very disappointing and frustrating. What's the point of sending out these coupons if nobody is ever able to redeem them?
Showing posts with label duke energy. Show all posts
Showing posts with label duke energy. Show all posts
Monday, May 10, 2010
Thursday, September 17, 2009
Duke Energy
Hello,
I am writing to complain about your automatic Bill Pay service. EVERY SINGLE OTHER bill that I have to pay (that would be phone, cell phone, Internet, water, cable, credit cards, mortgages, etc) allows you to a) sign up online and b) pay your bill for free.
You offer neither. You have a form that has to be printed out and faxed / mailed out, and your service charges a monthly fee. True, it is only 30 cents per month but literally EVERY other company I pay has no such fee. Why would you want to discourage people from paying you automatically? It just doesn't make sense.
I understand that you contract with another company (Billpayer 2000) but every single other company has managed to figure it out so I don't know why you guys are any different.
I am very disappointed.
I am writing to complain about your automatic Bill Pay service. EVERY SINGLE OTHER bill that I have to pay (that would be phone, cell phone, Internet, water, cable, credit cards, mortgages, etc) allows you to a) sign up online and b) pay your bill for free.
You offer neither. You have a form that has to be printed out and faxed / mailed out, and your service charges a monthly fee. True, it is only 30 cents per month but literally EVERY other company I pay has no such fee. Why would you want to discourage people from paying you automatically? It just doesn't make sense.
I understand that you contract with another company (Billpayer 2000) but every single other company has managed to figure it out so I don't know why you guys are any different.
I am very disappointed.
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