Wednesday, October 29, 2008

Pampers followup

Unlike certain cracker companies, P&G is on the ball


Thank you for sharing your disappointment with our product. Our goal is to produce high quality products that consistently delight our consumers and I'm sorry this wasn't your experience. Please be assured I'm sharing your comments with the rest of our team.

Since your satisfaction means a great deal to us, I'm following up with you by postal mail. You should receive my letter within the next 2-3 weeks.

Thanks again for writing.

P&G Team

Tuesday, October 28, 2008


I frequently use Pampers Cruisers for my children. We're currently using size 4 of this product for my toddler. We've never had a problem with your diapers before. We just opened a new pack of Pampers Cruisers a few days ago, and already 4 tabs have ripped off, either on application or when taking the diaper off. Each time it was always the right tab. (The tab on the right hip of my child.) I wanted to alert you to this problem since this package seems to have several defective diapers in it.

I must say, I'm very disappointed. I expect more from Pampers products.
Thank you for your time.

Thursday, October 23, 2008

Austin crackers

Guest complaint from Carolyn!!

We frequently purchase Austin variety pack of cookies and crackers. Of course, everyone has their personal favorites. But I must ask, why do you include 10 each of the peanut butter crackers and only 5 each of all the others? I like peanut butter crackers the same as the next person, but they clearly can't compare to the cookies or even the cheese crackers. My kids always complain that there's nothing left in the box but the cheese and peanut butter crackers, which no one feels like eating. Can't you more evenly divide up the cracker selection in the box? Or perhaps include more of the REAL FAVORITES, like the cookies? I mean, come on...what child is going to pick peanut butter crackers over cookies?!

I know my family would be very pleased to see more cookies and cheese crackers in the variety pack and fewer peanut butter crackers. Thanks.

Thursday, October 9, 2008

IHOP followup

I complained again about my not having gotten an email from my initial complaint.

Thank you for taking the time to contact IHOP.

We definitely do not condone any bad food or service, or any other "mistreatment" of our guests. Most of our restaurants (including the one you visited in Cincinnati) are independently owned franchises. As such, they are ultimately responsible for their own customer service. As a courtesy to them and their customers, we here at IHOP Corporate help the Franchisees by relaying any guests concerns that we receive. However, it is the sole decision of the Franchisee what steps he or she wishes to take to resolve any guest issues that arise concerning their restaurant. Most owners do wish to make their guests happy and do make every attempt to resolve their concerns.

We have received your comments on 10/1/2008. I have already forwarded your original message to the FBC who works with the franchise owner of this restaurant. They will inform the Franchisee of your comments and will recommend it in the best interest of the Franchisee to contact you soon. Please allow 7 – 10 business days for a response.

I sincerely hope that this has explained in more detail how our system works. Thank you again for contacting IHOP.


Wednesday, October 1, 2008

IHOP update


Thank you for taking the time to contact us concerning your experience at the IHOP in Cincinnati. While it is always disappointing to learn that we have not lived up to our guest's expectations, it is invaluable to receive feedback so that we are able to continually improve our level of guest satisfaction.

We are sorry to learn of the difficulties you encountered at this location. Please be assured that the matter will be shared with the proper individuals to address your concerns.

I have forwarded your concerns to IHOP's Franchise Business Consultant for the North region. They will contact the franchise owner regarding your recent dining experience in this restaurant. We are confident that the franchise owner or his representative will contact you shortly to better understand your concerns. It is our hope that you will once again allow us to earn your patronage.

Thank you for keeping us informed.


Guest Services Representative
IHOP Restaurant Support Center