Response:
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Thank you for taking the time to contact IHOP.
We definitely do not condone any bad food or service, or any other "mistreatment" of our guests. Most of our restaurants (including the one you visited in Cincinnati) are independently owned franchises. As such, they are ultimately responsible for their own customer service. As a courtesy to them and their customers, we here at IHOP Corporate help the Franchisees by relaying any guests concerns that we receive. However, it is the sole decision of the Franchisee what steps he or she wishes to take to resolve any guest issues that arise concerning their restaurant. Most owners do wish to make their guests happy and do make every attempt to resolve their concerns.
We have received your comments on 10/1/2008. I have already forwarded your original message to the FBC who works with the franchise owner of this restaurant. They will inform the Franchisee of your comments and will recommend it in the best interest of the Franchisee to contact you soon. Please allow 7 – 10 business days for a response.
I sincerely hope that this has explained in more detail how our system works. Thank you again for contacting IHOP.
Sincerely,
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