Thank you for taking the time to contact us concerning your experience at the IHOP in Cincinnati. While it is always disappointing to learn that we have not lived up to our guest's expectations, it is invaluable to receive feedback so that we are able to continually improve our level of guest satisfaction.
We are sorry to learn of the difficulties you encountered at this location. Please be assured that the matter will be shared with the proper individuals to address your concerns.
I have forwarded your concerns to IHOP's Franchise Business Consultant for the North region. They will contact the franchise owner regarding your recent dining experience in this restaurant. We are confident that the franchise owner or his representative will contact you shortly to better understand your concerns. It is our hope that you will once again allow us to earn your patronage.
Thank you for keeping us informed.
Sincerely,
Guest Services Representative
IHOP Restaurant Support Center
2 comments:
Nice to know that they have a form letter. That is word for word the letter that I got in response to my complaint letter, with the location details changed.
Heh.
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