In which National City does not read my email

Following up to the last post this is what I get back from National City

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Dear ,

We appreciate you taking the time to contact us by e-mail on September 4, 2008, concerning your account.

I understand your concerns and apologize for any inconvenience. If the item pending is a check we cannot verify at that time who the check was made out to. This amount could also include one or more checks in one total. They will then be separated when they actually post to your account that night.

We do appreciate your business.

Should you have any additional questions or concerns, we will be happy to assist you. Online Banking Specialists are available Monday through Friday 7 a.m. to midnight EST, and Saturdays and Sundays from 8 a.m. to 9 p.m. EST. You may contact us directly at 1-888-622-4932.


-Online Banking Support

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to which I responded

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Thank you for your very timely response. I understand that policy and have no problem with that. The reason I emailed is because I was extremely frustrated that the lady SAID she could help me when, according to the policy you just quoted me, she could not.

Rather than listen to me when I explained my problem, she just read from her "script" telling me "Sure I would be happy to help you with that"

That was and is the source of my frustration