Dear Mr. Miller:
Thank you for contacting Kroger in regards to the rain check issue you had from out customer service desk. I want to apologize for this. I have sent this concern to store management for immediate review and resolution. I assure you this will be addressed. Thank you again for bringing this to our attention.
Sincerely,
Amber S
Consumer Affairs
Thursday, May 21, 2009
Kroger raincheck fiasco
Hello,
Last Saturday, May 16th, at approximately 5:00 p.m. I went to the local Kroger store in Norwood Ohio. I was interested in stocking up on several items from your "Lowest prices of the season" ad, specifically Oscar Mayer bologna, Kroger frozen potatoes and Kroger brand peanut butter, all listed at 99 cents.
When I got to the store, all 3 of those items were out of stock. I was disappointed but not particularly surprised (it was a Saturday afternoon, I understand). So I went to the customer service desk to get rainchecks. I waited in the extremely long line. There were 2 gentlemen behind the desk, but for whatever reason they were only serving customers one at a time. I did not get to catch their names, but one was a Caucasian gentleman in his 40s or so and a somewhat younger African-American gentleman.
When it finally became my turn (no exaggerating - it was probably at least 10-15 minutes), I asked for my rainchecks. The older gentleman said that these were "summer specials" and would be good through the whole summer, so (his words) they didn't need to write me a raincheck. I was somewhat skeptical, but had no way to doubt him and plus my family was waiting in the car.
So this week I went to Kroger to verify the prices and what do you know - the manager's comments were NOT true, and everything was back to its regular price!
So whereas, it was my intention to stock up (similar to your 10 for $10 sales) with 10 bologna, 10 frozen potatoes and 10 peanut butter, for a total of $29.70, now to buy those same products, I must pay $26.90 for 10 Oscar Mayer bolognas, $16.90 for 10 frozen potatoes, and $17.90 for 10 peanut butters, for a total of $61.70. So I am out $32.
And even if somehow I am able to make it down to that Kroger to try and explain, I have to a) spend the gas to drive down to that Kroger (it's not my regular Kroger - we were just in the area eating at a nearby restaurant), b) hope that particular manager is working when I stop in, c) hope he remembers our conversation from a week ago and d) hope that he is willing to honor the raincheck.
All in all, an extremely frustrating and disappointing situation
Thank you for your time in reading these comments
Dan Miller
Last Saturday, May 16th, at approximately 5:00 p.m. I went to the local Kroger store in Norwood Ohio. I was interested in stocking up on several items from your "Lowest prices of the season" ad, specifically Oscar Mayer bologna, Kroger frozen potatoes and Kroger brand peanut butter, all listed at 99 cents.
When I got to the store, all 3 of those items were out of stock. I was disappointed but not particularly surprised (it was a Saturday afternoon, I understand). So I went to the customer service desk to get rainchecks. I waited in the extremely long line. There were 2 gentlemen behind the desk, but for whatever reason they were only serving customers one at a time. I did not get to catch their names, but one was a Caucasian gentleman in his 40s or so and a somewhat younger African-American gentleman.
When it finally became my turn (no exaggerating - it was probably at least 10-15 minutes), I asked for my rainchecks. The older gentleman said that these were "summer specials" and would be good through the whole summer, so (his words) they didn't need to write me a raincheck. I was somewhat skeptical, but had no way to doubt him and plus my family was waiting in the car.
So this week I went to Kroger to verify the prices and what do you know - the manager's comments were NOT true, and everything was back to its regular price!
So whereas, it was my intention to stock up (similar to your 10 for $10 sales) with 10 bologna, 10 frozen potatoes and 10 peanut butter, for a total of $29.70, now to buy those same products, I must pay $26.90 for 10 Oscar Mayer bolognas, $16.90 for 10 frozen potatoes, and $17.90 for 10 peanut butters, for a total of $61.70. So I am out $32.
And even if somehow I am able to make it down to that Kroger to try and explain, I have to a) spend the gas to drive down to that Kroger (it's not my regular Kroger - we were just in the area eating at a nearby restaurant), b) hope that particular manager is working when I stop in, c) hope he remembers our conversation from a week ago and d) hope that he is willing to honor the raincheck.
All in all, an extremely frustrating and disappointing situation
Thank you for your time in reading these comments
Dan Miller
Cici's pizza compliment
I know this is a complaints blog but I thought I'd share my recent compliment email just to show I'm not a total curmudgeon
Hello,
I would just like to take a moment to express how satisfied I was with my recent experience (Saturday May 16th @ 4:30 pm) at the Norwood Ohio Cici's Pizza restaurant. The employees there were extremely friendly and helpful. I had found several of the "Free Buffet" pennies as part of your recent promotion. In my experience, whenever you are getting something for "free", often times employees treat you differently (i.e. worse) than they might treat paying customers.
But I did not find this to be the case at Cici's - on the contrary, the staff was extremely courteous and helpful. I know from past experience that the staff is trained to be somewhat "over the top" in friendliness but my family and I enjoyed my experience there.
Thank you
Hello,
I would just like to take a moment to express how satisfied I was with my recent experience (Saturday May 16th @ 4:30 pm) at the Norwood Ohio Cici's Pizza restaurant. The employees there were extremely friendly and helpful. I had found several of the "Free Buffet" pennies as part of your recent promotion. In my experience, whenever you are getting something for "free", often times employees treat you differently (i.e. worse) than they might treat paying customers.
But I did not find this to be the case at Cici's - on the contrary, the staff was extremely courteous and helpful. I know from past experience that the staff is trained to be somewhat "over the top" in friendliness but my family and I enjoyed my experience there.
Thank you
Friday, May 15, 2009
Kroger bagel followup
Dear Mr. Miller:
Thank you for contacting The Kroger Co. I apologize for the poor quality of the product; I will forward your comments over to our Consumer Affairs and Manufacture for review. I also see you left your address so I will be mailing out a $5.00 dollar coupon to purchase any Kroger Item in the store you wish, it will take up to three weeks for this to reach you. And if you experience this issue in the future we carry a quality guarantee on all of our items. And you can return them back to the store for a replacement or refund.
Sincerely,
Bryan N.
Consumer Affairs
Thank you for contacting The Kroger Co. I apologize for the poor quality of the product; I will forward your comments over to our Consumer Affairs and Manufacture for review. I also see you left your address so I will be mailing out a $5.00 dollar coupon to purchase any Kroger Item in the store you wish, it will take up to three weeks for this to reach you. And if you experience this issue in the future we carry a quality guarantee on all of our items. And you can return them back to the store for a replacement or refund.
Sincerely,
Bryan N.
Consumer Affairs
Tuesday, May 12, 2009
More Kroger bagels
Hello. I wrote a letter on April 29th talking about mold growing on 2 bags of Kroger brand bagels that we purchased at Kroger. Nobody bothered to respond to me, and I forgot about it. Apparently though, I am a glutton for punishment as this past Saturday (May 10th) I again purchased Kroger brand bagels (plain). This morning (only 3 days later), we once again noticed mold on several of the bagels.
Needless to say I am extremely disappointed. I had already decided to buy my future bagels at Aldi, since they're cheaper ($1.25 vs. $1.59), the bagels themselves are bigger, and there are 6 in a package rather than 5. But now I am extremely hesitant to even buy ANYTHING out of the Kroger bakery.
Thank you for your attention to this matter.
Needless to say I am extremely disappointed. I had already decided to buy my future bagels at Aldi, since they're cheaper ($1.25 vs. $1.59), the bagels themselves are bigger, and there are 6 in a package rather than 5. But now I am extremely hesitant to even buy ANYTHING out of the Kroger bakery.
Thank you for your attention to this matter.
Friday, May 1, 2009
Hamilton County Auditor
While I'm in a posting mood - another one I did a few days ago to Hamilton County Auditor Dusty Rhodes
Mr. Rhodes,
I would like to register my disappointment at your recent site change which eliminates the ability to go directly to the property search page. I noticed this a few weeks ago but hoped that it was just a temporary glitch that would resolve itself. I see now from your blog that it was an intentional (and likely permanent) change.
This is extremely frustrating to me. I don't know if it was done for some sort of technical reasons or if it was an attempt to force people into going to the main auditor's page (or something else entirely), but it is something that is very frustrating for me. I've long been very pleased with the service that you have provided and have commented on it to my friends and neighbors. So I felt it was only fair to share with you my disappointment at this latest decision
Thank you for your time in reading this
Response -
Thanks for your e-mail and candid comments. I’m glad our website has been helpful to you over the years.
The change was made because we often have important information on the main page which needs to be known by citizens and people working with our office. Bypassing the main page means people had to make an extra call or e-mail to us for information that was there – but they didn’t see it.
Additionally, some agencies and companies were using our information and presenting it as their own. I’m sorry for the inconvenience but we think it is important that users know where the data is really coming from.
----Dusty Rhodes----
So basically, too bad Dan, you lose. Oh well. Maybe I'll vote him out of office!!! :-)
Mr. Rhodes,
I would like to register my disappointment at your recent site change which eliminates the ability to go directly to the property search page. I noticed this a few weeks ago but hoped that it was just a temporary glitch that would resolve itself. I see now from your blog that it was an intentional (and likely permanent) change.
This is extremely frustrating to me. I don't know if it was done for some sort of technical reasons or if it was an attempt to force people into going to the main auditor's page (or something else entirely), but it is something that is very frustrating for me. I've long been very pleased with the service that you have provided and have commented on it to my friends and neighbors. So I felt it was only fair to share with you my disappointment at this latest decision
Thank you for your time in reading this
Response -
Thanks for your e-mail and candid comments. I’m glad our website has been helpful to you over the years.
The change was made because we often have important information on the main page which needs to be known by citizens and people working with our office. Bypassing the main page means people had to make an extra call or e-mail to us for information that was there – but they didn’t see it.
Additionally, some agencies and companies were using our information and presenting it as their own. I’m sorry for the inconvenience but we think it is important that users know where the data is really coming from.
----Dusty Rhodes----
So basically, too bad Dan, you lose. Oh well. Maybe I'll vote him out of office!!! :-)
Miami University triathlon
I wrote an email complaining about the lack of split times and general bad times at the Miami University triathlon that I did a week or so ago. You can read my race report over on my blog.
Anyways, HFP Racing, who kind of runs the race, responded.
Dan,
Thank you for your constructive comments, and of course we will always take the time to read letters from our participants. We take feedback very seriously and grow and learn from it. I have forwarded some of your comments to Miami U. organizers as they are more applicable to their realm of responsibility.
I would like to offer you 50% one of our Wheelie Fun Series events as consolation for the loss of split times. Let me know if you would like to select one and I will give you a 50% off discount code.
I responded - Thanks for your reply. I looked at the Wheelie Fun races and unfortunately, all of them are on Sundays and I don't race on Sundays. I would be interested possibly in a 50% discount code for the 2010 Miami race. I understand you might not have those set up yet but if it works for you, I could just forward this email on to you when you have them set up in a few months and if I plan on racing it
And got a response. Notice me not making fun of her Big 10 grammatical error :-)
Hi Dan,
I hope you're week has been productive. I contacted the Miami University Race Director and requested a 50% off discount for you to race next year. I respect your choice to not race on Sunday's and have struggled with that issue myself. In any case, Mr. Marcechko said that he would be fine with providing you the discount to compensate for problems you experienced on race day. He has reviewed your constructive criticisms as well.
Thanks, and have a wonderful weekend.
So I got that going for me, which is nice.
Anyways, HFP Racing, who kind of runs the race, responded.
Dan,
Thank you for your constructive comments, and of course we will always take the time to read letters from our participants. We take feedback very seriously and grow and learn from it. I have forwarded some of your comments to Miami U. organizers as they are more applicable to their realm of responsibility.
I would like to offer you 50% one of our Wheelie Fun Series events as consolation for the loss of split times. Let me know if you would like to select one and I will give you a 50% off discount code.
I responded - Thanks for your reply. I looked at the Wheelie Fun races and unfortunately, all of them are on Sundays and I don't race on Sundays. I would be interested possibly in a 50% discount code for the 2010 Miami race. I understand you might not have those set up yet but if it works for you, I could just forward this email on to you when you have them set up in a few months and if I plan on racing it
And got a response. Notice me not making fun of her Big 10 grammatical error :-)
Hi Dan,
I hope you're week has been productive. I contacted the Miami University Race Director and requested a 50% off discount for you to race next year. I respect your choice to not race on Sunday's and have struggled with that issue myself. In any case, Mr. Marcechko said that he would be fine with providing you the discount to compensate for problems you experienced on race day. He has reviewed your constructive criticisms as well.
Thanks, and have a wonderful weekend.
So I got that going for me, which is nice.
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