Showing posts with label compliments. Show all posts
Showing posts with label compliments. Show all posts

Thursday, May 21, 2009

Cici's pizza compliment

I know this is a complaints blog but I thought I'd share my recent compliment email just to show I'm not a total curmudgeon



Hello,

I would just like to take a moment to express how satisfied I was with my recent experience (Saturday May 16th @ 4:30 pm) at the Norwood Ohio Cici's Pizza restaurant. The employees there were extremely friendly and helpful. I had found several of the "Free Buffet" pennies as part of your recent promotion. In my experience, whenever you are getting something for "free", often times employees treat you differently (i.e. worse) than they might treat paying customers.

But I did not find this to be the case at Cici's - on the contrary, the staff was extremely courteous and helpful. I know from past experience that the staff is trained to be somewhat "over the top" in friendliness but my family and I enjoyed my experience there.

Thank you

Wednesday, September 3, 2008

Home Depot update

Despite some people thinking that my kind words to Home Depot would ALSO net me free stuff, it did not (nor did I expect it to)

But in the interest of full follow-up, here is what they responded back

Dear Dan,

Thank you for contacting The Home Depot.

We appreciate you taking the time to forward your kind words! Our
company was built on the core value of providing excellent customer
service. We are glad to hear that you received this kind of service from
our associate.

We will forward your comments to the Store Manager of the Pleasant Ridge
Home Depot store. Thank you again, for taking the time to let us know
that we exceeded your expectations.

We look forward to your continued patronage and assisting you with all
of your home improvement needs.

Regards,

Amit
The Home Depot