Update on Keebler 1 and 2.
I got the coupon in the mail and contrary to the comments from the peanut gallery, it was for a free Keebler product, up to $3.99. The irony is that Carolyn seems to remember that the graham crackers in question were actually $4 something but hey, probably not worth a follow up complaint.
So chalk one up for the good guys!!!
Showing posts with label keebler. Show all posts
Showing posts with label keebler. Show all posts
Tuesday, September 30, 2008
Wednesday, September 24, 2008
Keebler update
Update on Keebler
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Thank you for contacting us about Keebler® Honey Graham Crackers Selects. We are sorry that your experience with this product was unsatisfactory, when trying to treat your family.
A report has been made to our Quality Assurance Department. Our goal is to provide consumers with wholesome, high quality products, and we have established strict control measures for each part of the manufacturing process from the delivery of ingredients to the distribution of finished packages. The information you provided will help ensure that our products and services continue to meet the highest quality standards.
During the processing and packaging of our products many inspections are conducted to prevent damaged product from reaching the consumer. However, in the process of distribution, our shipping containers are sometimes subjected to rough handling which causes the package contents to be shaken and damaged without the package itself being crushed.
We hope you will be pleased with your next purchase, and are sending a coupon for you to use the next time you shop. Please allow 7-10 business days to receive via US Postal Mail.
Sincerely,
Consumer Affairs Department
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If this coupon is anything but a coupon for a free one they're going to get another complaint email. $1 off or something is not going to cut it. Update - it was
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Thank you for contacting us about Keebler® Honey Graham Crackers Selects. We are sorry that your experience with this product was unsatisfactory, when trying to treat your family.
A report has been made to our Quality Assurance Department. Our goal is to provide consumers with wholesome, high quality products, and we have established strict control measures for each part of the manufacturing process from the delivery of ingredients to the distribution of finished packages. The information you provided will help ensure that our products and services continue to meet the highest quality standards.
During the processing and packaging of our products many inspections are conducted to prevent damaged product from reaching the consumer. However, in the process of distribution, our shipping containers are sometimes subjected to rough handling which causes the package contents to be shaken and damaged without the package itself being crushed.
We hope you will be pleased with your next purchase, and are sending a coupon for you to use the next time you shop. Please allow 7-10 business days to receive via US Postal Mail.
Sincerely,
Consumer Affairs Department
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If this coupon is anything but a coupon for a free one they're going to get another complaint email. $1 off or something is not going to cut it. Update - it was
Monday, September 22, 2008
Keebler graham crackers
I am writing with an unpleasant experience with your Keebler Graham crackers.
I went to the store to buy the ingredients for Smores for a family treat. I originally was going to buy the store brand graham crackers because I could not believe how expensive graham crackers were! ($3.99 for Keebler vs. $2.09 for the store brand).
But they were out of the store brand, so I thought "Well, Keebler is a good brand name that I think I can trust - I will give them a try".
But when we got them home, nearly half of the graham crackers were broken! Obviously making them unusable from a Smore perspective. The taste was all right, but it was disappointing to not be able to make as many Smores as I would have liked.
Perhaps you should package your products more securely so they don't break so much in transit.
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update received
I went to the store to buy the ingredients for Smores for a family treat. I originally was going to buy the store brand graham crackers because I could not believe how expensive graham crackers were! ($3.99 for Keebler vs. $2.09 for the store brand).
But they were out of the store brand, so I thought "Well, Keebler is a good brand name that I think I can trust - I will give them a try".
But when we got them home, nearly half of the graham crackers were broken! Obviously making them unusable from a Smore perspective. The taste was all right, but it was disappointing to not be able to make as many Smores as I would have liked.
Perhaps you should package your products more securely so they don't break so much in transit.
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update received
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