Thursday, January 13, 2011

I have ordered several times in the past from and went back this morning to try to order. I ordered 3 cartridges ($22) and used a coupon code that I have, which was for 10% Off and Free Shipping.

When I applied the coupon, your website alerted me that I had qualified for free shipping.

But when I went to the checkout page, it still charged shipping.

I called your 1-800 customer service number, and the lady told me that it was only if I spent $30 or more, which was not displayed or mentioned when I applied the coupon - in fact on the shopping cart page it showed Shipping: Free.

She said that there was an asterisk next to the free shipping, which would show me that it was only for orders of $30 or more. There was in fact an asterisk, but it did not mention anything about $30 - instead it just said * - Continental US orders only.

Several hours later, I went back to your website, which has apparently been updated in the meantime to now display the $30 minimum order required, which I find fairly deceptive to switch the website on me and not honor what your website said at the time of my order.

But all is not lost, for I was able to visit and buy the same ink for 50% less.

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