To whom it may concern:
Recently I had some trouble with a bag of shredded mild cheddar Kroger brand cheese. While most of my experiences with Kroger store brand products has been positive, this one was very frustrating. On the top of these bags of cheese there is a strip of plastic that rips off, allowing you to open (and reseal) the bag. But this particular bag's strip would not rip correctly. I tried ripping it from each side, and it only partially tore, rendering the bag unopenable. Eventually I had to carefully cut the top with a pair of scissors.
While this was only a minor inconvenience, I thought you would like to know so that you could try to improve your manufacturing process. I tried to look for a manufacturing code or something like that to further aid you in tracking down the problem, but was unable to find one.
Thank you for your time in reading this.
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1 comment:
Please call the store where you purchased the product and speak to a store manager. Explain to them your issue with the packaging. The store manager should be able to provide guidance as to where to look and find the UPC code and lot manufacturing number on the bag.Kroger should appreciate the call. This will alert them that there is a packaging issue, so Kroger can be determined if this is one package or a whole manufacturing run and pull the product.
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