Kroger crackers

Guest complaint from Carolyn!!

Last week I bought some Kroger brand Thin & Crispy Saltines Original Crackers. I am very disappointed with them. I've discovered that nearly every single cracker in all 4 sleeves is broken. And if the cracker wasn't already broken when I opened the package, several of them broken when I picked them up. Most of the box of crackers were in crumbs and completely useless. I bought these crackers because they cost less than the national brand, but seeing as I had to throw almost all of them away, I didn't save any money at all.

And the response
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Thank you for contacting The Kroger Co. I apologize that the Kroger Saltine Crackers were all broken. I can understand your disappointment.

I am forwarding your comments to quality control for review. I am also sending you a $4 coupon.

If you have any further concerns or comments please feel free to contact us at 800.632.6900.


Sincerely,

Kroger followup

Followup on my email to Kroger

Thank you for contacting The Kroger Co. I do apologize for your experience and I will be forwarding this report to the store director. I have also sent you out a coupon for your inconvenience please allow up to ten business days for the coupon for arrive. Thank you for taking the time to e-mail us. We appreciate your business.



Sincerely,



Nicole B
Consumer Affairs

Kroger cart locks and bikes

To whom it may concern:

I am writing to express my frustration about 2 experiences at the new Norwood Kroger in Surrey Square in Norwood, Ohio. This is not the closest Kroger to my house, but it is nearby, and occasionally I shop here. So with the opening of the brand new building, I thought that I would give it a try.

I was amused to see the messages in the shopping carts about how the wheels would lock up if you removed the carts from the parking lot (as marked by the yellow boundary lines in the parking lot). The message was just such a contrast from the brand-new and fanciness of the building. But that was fine, since it is generally not my intent to steal shopping carts.

I purchased a few things and then headed back to the car, which I had parked on the north end of the parking lot, near the McDonalds drivethru. As I took my cart out to my car, the wheels locked up on me a full 2 rows from my car. I saw that the yellow boundary line was still a good 10-20 feet away. Needless to say, I did not enjoy having to carry each bag of my groceries from my locked up cart to the trunk of my car.

Then last week, I was out for a bike ride, and I got a flat tire near the Norwood Kroger. My patch kit was unable to fix it and so I walked my bike towards the store. It was my intention to check if Kroger sold bicycle patch kits or anything that might help me. I didn't think that they would but since it was a new Kroger that seemed to have more general merchandise items that it was at least worth checking before I had to call my wife to come pick me up.

I took my bike inside with me so that I could make sure to buy the right kind. Obviously I did not ride my bike in the store. But it didn't matter as the security guard told me I had to leave. I tried to explain but he was not interested. So that was disappointing.

I guess I will have to continue to do my shopping at Meijer, Sams, Biggs, Aldi or possibly some of the other Krogers nearby.

Thank you for your time

Kroger raincheck followup

Dear Mr. Miller:

Thank you for contacting Kroger in regards to the rain check issue you had from out customer service desk. I want to apologize for this. I have sent this concern to store management for immediate review and resolution. I assure you this will be addressed. Thank you again for bringing this to our attention.


Sincerely,


Amber S
Consumer Affairs

Kroger raincheck fiasco

Hello,

Last Saturday, May 16th, at approximately 5:00 p.m. I went to the local Kroger store in Norwood Ohio. I was interested in stocking up on several items from your "Lowest prices of the season" ad, specifically Oscar Mayer bologna, Kroger frozen potatoes and Kroger brand peanut butter, all listed at 99 cents.

When I got to the store, all 3 of those items were out of stock. I was disappointed but not particularly surprised (it was a Saturday afternoon, I understand). So I went to the customer service desk to get rainchecks. I waited in the extremely long line. There were 2 gentlemen behind the desk, but for whatever reason they were only serving customers one at a time. I did not get to catch their names, but one was a Caucasian gentleman in his 40s or so and a somewhat younger African-American gentleman.

When it finally became my turn (no exaggerating - it was probably at least 10-15 minutes), I asked for my rainchecks. The older gentleman said that these were "summer specials" and would be good through the whole summer, so (his words) they didn't need to write me a raincheck. I was somewhat skeptical, but had no way to doubt him and plus my family was waiting in the car.

So this week I went to Kroger to verify the prices and what do you know - the manager's comments were NOT true, and everything was back to its regular price!

So whereas, it was my intention to stock up (similar to your 10 for $10 sales) with 10 bologna, 10 frozen potatoes and 10 peanut butter, for a total of $29.70, now to buy those same products, I must pay $26.90 for 10 Oscar Mayer bolognas, $16.90 for 10 frozen potatoes, and $17.90 for 10 peanut butters, for a total of $61.70. So I am out $32.

And even if somehow I am able to make it down to that Kroger to try and explain, I have to a) spend the gas to drive down to that Kroger (it's not my regular Kroger - we were just in the area eating at a nearby restaurant), b) hope that particular manager is working when I stop in, c) hope he remembers our conversation from a week ago and d) hope that he is willing to honor the raincheck.

All in all, an extremely frustrating and disappointing situation

Thank you for your time in reading these comments

Dan Miller

Kroger bagel followup

Dear Mr. Miller:

Thank you for contacting The Kroger Co. I apologize for the poor quality of the product; I will forward your comments over to our Consumer Affairs and Manufacture for review. I also see you left your address so I will be mailing out a $5.00 dollar coupon to purchase any Kroger Item in the store you wish, it will take up to three weeks for this to reach you. And if you experience this issue in the future we carry a quality guarantee on all of our items. And you can return them back to the store for a replacement or refund.



Sincerely,



Bryan N.
Consumer Affairs

More Kroger bagels

Hello. I wrote a letter on April 29th talking about mold growing on 2 bags of Kroger brand bagels that we purchased at Kroger. Nobody bothered to respond to me, and I forgot about it. Apparently though, I am a glutton for punishment as this past Saturday (May 10th) I again purchased Kroger brand bagels (plain). This morning (only 3 days later), we once again noticed mold on several of the bagels.

Needless to say I am extremely disappointed. I had already decided to buy my future bagels at Aldi, since they're cheaper ($1.25 vs. $1.59), the bagels themselves are bigger, and there are 6 in a package rather than 5. But now I am extremely hesitant to even buy ANYTHING out of the Kroger bakery.

Thank you for your attention to this matter.

Kroger bagels

Last Saturday (April 25th) I purchased 2 packages of Kroger bagels, that were on sale 10 for $10. When we brought them home we refrigerated them as instructed on the package. This morning, when we went to use them for breakfast we found that they were growing mold!!!

Needless to say this was unexpected and disappointing only 4 days after purchasing them.

We do still have one of the packages - I looked for any kind of code or sale by date but did not see any obvious one.

Thank you for your attention to this matter.

Kroger shredded cheese

To whom it may concern:

Recently I had some trouble with a bag of shredded mild cheddar Kroger brand cheese. While most of my experiences with Kroger store brand products has been positive, this one was very frustrating. On the top of these bags of cheese there is a strip of plastic that rips off, allowing you to open (and reseal) the bag. But this particular bag's strip would not rip correctly. I tried ripping it from each side, and it only partially tore, rendering the bag unopenable. Eventually I had to carefully cut the top with a pair of scissors.

While this was only a minor inconvenience, I thought you would like to know so that you could try to improve your manufacturing process. I tried to look for a manufacturing code or something like that to further aid you in tracking down the problem, but was unable to find one.

Thank you for your time in reading this.

Keebler coupon received

Update on Keebler 1 and 2.

I got the coupon in the mail and contrary to the comments from the peanut gallery, it was for a free Keebler product, up to $3.99. The irony is that Carolyn seems to remember that the graham crackers in question were actually $4 something but hey, probably not worth a follow up complaint.

So chalk one up for the good guys!!!

Keebler graham crackers

I am writing with an unpleasant experience with your Keebler Graham crackers.

I went to the store to buy the ingredients for Smores for a family treat. I originally was going to buy the store brand graham crackers because I could not believe how expensive graham crackers were! ($3.99 for Keebler vs. $2.09 for the store brand).

But they were out of the store brand, so I thought "Well, Keebler is a good brand name that I think I can trust - I will give them a try".

But when we got them home, nearly half of the graham crackers were broken! Obviously making them unusable from a Smore perspective. The taste was all right, but it was disappointing to not be able to make as many Smores as I would have liked.

Perhaps you should package your products more securely so they don't break so much in transit.

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update received

Kroger success!!!

Following up from my letter to Kroger, I got an email from the store manager.

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Dear ,

I apologize for the less than satisfactory experience that you encountered while shopping at Madeira Kroger. We strive everyday to offer our customers superior customer service. Unfortunately, this was not the case in this situation. Please accept my apologies and your next cake order for free. All you have to do is bring in this email and I will give you a complimentary cake of your choice.

Sincerely,

Store Manager
Madeira Kroger
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Score!!! I haven't decided if I will use this for my next work cake or just get a cake for our family with this or something else.

Kroger cake fiasco

Hello,

I am writing to complain about some poor service I received this morning at my local Kroger store (#402 - Madeira Ohio). At my work, we have a team meeting each month and as part of that we buy a cake to share as a birthday treat for the members of our team who have had birthdays during the past month.

Today was the first month of it now being my responsibility to buy this cake. I headed to Kroger early this morning and started browsing the cake selections. They all had various prices on them but there was one without a price. I held it up to the worker behind the bakery counter and asked how much this cake was. She said $8.99 - this seemed like a good deal compared to the other cake prices so I put it in my cart and headed to the checkout.

When I got there, it rang up $15.99. I told the cashier that the bakery worker had told me it was $8.99. Apparently $8.99 is the standard price for 1/8 sheet cakes, whereas the one I got was a 1/4 sheet. I asked her to call back to bakery on the phone which she did. Rather than modify the price to $0 (which would seemingly be the thing to do per your price scan guarantee), or even apologize for not seeing the size of the cake I held up (after all, an honest mistake), the bakery worker told the cashier THAT THE CAKE I HELD UP WAS A 1/8 SHEET CAKE!!!! Umm, no, no it was not.

If this is the kind of service I can expect from Kroger stores, I will be making my future monthly cake purchases at Meijer.

Thank you for your time

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Update 21-Sep-2008 - success!