Kroger shredded cheese

To whom it may concern:

Recently I had some trouble with a bag of shredded mild cheddar Kroger brand cheese. While most of my experiences with Kroger store brand products has been positive, this one was very frustrating. On the top of these bags of cheese there is a strip of plastic that rips off, allowing you to open (and reseal) the bag. But this particular bag's strip would not rip correctly. I tried ripping it from each side, and it only partially tore, rendering the bag unopenable. Eventually I had to carefully cut the top with a pair of scissors.

While this was only a minor inconvenience, I thought you would like to know so that you could try to improve your manufacturing process. I tried to look for a manufacturing code or something like that to further aid you in tracking down the problem, but was unable to find one.

Thank you for your time in reading this.

Keebler update

Update on Keebler

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Thank you for contacting us about Keebler® Honey Graham Crackers Selects. We are sorry that your experience with this product was unsatisfactory, when trying to treat your family.

A report has been made to our Quality Assurance Department. Our goal is to provide consumers with wholesome, high quality products, and we have established strict control measures for each part of the manufacturing process from the delivery of ingredients to the distribution of finished packages. The information you provided will help ensure that our products and services continue to meet the highest quality standards.

During the processing and packaging of our products many inspections are conducted to prevent damaged product from reaching the consumer. However, in the process of distribution, our shipping containers are sometimes subjected to rough handling which causes the package contents to be shaken and damaged without the package itself being crushed.

We hope you will be pleased with your next purchase, and are sending a coupon for you to use the next time you shop. Please allow 7-10 business days to receive via US Postal Mail.


Sincerely,


Consumer Affairs Department

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If this coupon is anything but a coupon for a free one they're going to get another complaint email. $1 off or something is not going to cut it. Update - it was

Keebler graham crackers

I am writing with an unpleasant experience with your Keebler Graham crackers.

I went to the store to buy the ingredients for Smores for a family treat. I originally was going to buy the store brand graham crackers because I could not believe how expensive graham crackers were! ($3.99 for Keebler vs. $2.09 for the store brand).

But they were out of the store brand, so I thought "Well, Keebler is a good brand name that I think I can trust - I will give them a try".

But when we got them home, nearly half of the graham crackers were broken! Obviously making them unusable from a Smore perspective. The taste was all right, but it was disappointing to not be able to make as many Smores as I would have liked.

Perhaps you should package your products more securely so they don't break so much in transit.

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update received

Meijer brand tortillas

To whom it may concern:

I bought some of the Meijer brand tortillas (soft taco size) this past Saturday. I was extremely disappointed in the quality - almost all of the tortillas stuck together and when you tried to pull them apart they ripped.

I don't know if you have any kind of store brand quality guarantee like other stores, but I was extremely un-satisfied

Kroger success!!!

Following up from my letter to Kroger, I got an email from the store manager.

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Dear ,

I apologize for the less than satisfactory experience that you encountered while shopping at Madeira Kroger. We strive everyday to offer our customers superior customer service. Unfortunately, this was not the case in this situation. Please accept my apologies and your next cake order for free. All you have to do is bring in this email and I will give you a complimentary cake of your choice.

Sincerely,

Store Manager
Madeira Kroger
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Score!!! I haven't decided if I will use this for my next work cake or just get a cake for our family with this or something else.

Kroger cake fiasco

Hello,

I am writing to complain about some poor service I received this morning at my local Kroger store (#402 - Madeira Ohio). At my work, we have a team meeting each month and as part of that we buy a cake to share as a birthday treat for the members of our team who have had birthdays during the past month.

Today was the first month of it now being my responsibility to buy this cake. I headed to Kroger early this morning and started browsing the cake selections. They all had various prices on them but there was one without a price. I held it up to the worker behind the bakery counter and asked how much this cake was. She said $8.99 - this seemed like a good deal compared to the other cake prices so I put it in my cart and headed to the checkout.

When I got there, it rang up $15.99. I told the cashier that the bakery worker had told me it was $8.99. Apparently $8.99 is the standard price for 1/8 sheet cakes, whereas the one I got was a 1/4 sheet. I asked her to call back to bakery on the phone which she did. Rather than modify the price to $0 (which would seemingly be the thing to do per your price scan guarantee), or even apologize for not seeing the size of the cake I held up (after all, an honest mistake), the bakery worker told the cashier THAT THE CAKE I HELD UP WAS A 1/8 SHEET CAKE!!!! Umm, no, no it was not.

If this is the kind of service I can expect from Kroger stores, I will be making my future monthly cake purchases at Meijer.

Thank you for your time

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Update 21-Sep-2008 - success!