To whom it may concern:
I am writing to express my frustration about 2 experiences at the new Norwood Kroger in Surrey Square in Norwood, Ohio. This is not the closest Kroger to my house, but it is nearby, and occasionally I shop here. So with the opening of the brand new building, I thought that I would give it a try.
I was amused to see the messages in the shopping carts about how the wheels would lock up if you removed the carts from the parking lot (as marked by the yellow boundary lines in the parking lot). The message was just such a contrast from the brand-new and fanciness of the building. But that was fine, since it is generally not my intent to steal shopping carts.
I purchased a few things and then headed back to the car, which I had parked on the north end of the parking lot, near the McDonalds drivethru. As I took my cart out to my car, the wheels locked up on me a full 2 rows from my car. I saw that the yellow boundary line was still a good 10-20 feet away. Needless to say, I did not enjoy having to carry each bag of my groceries from my locked up cart to the trunk of my car.
Then last week, I was out for a bike ride, and I got a flat tire near the Norwood Kroger. My patch kit was unable to fix it and so I walked my bike towards the store. It was my intention to check if Kroger sold bicycle patch kits or anything that might help me. I didn't think that they would but since it was a new Kroger that seemed to have more general merchandise items that it was at least worth checking before I had to call my wife to come pick me up.
I took my bike inside with me so that I could make sure to buy the right kind. Obviously I did not ride my bike in the store. But it didn't matter as the security guard told me I had to leave. I tried to explain but he was not interested. So that was disappointing.
I guess I will have to continue to do my shopping at Meijer, Sams, Biggs, Aldi or possibly some of the other Krogers nearby.
Thank you for your time