Dave and Busters complaint

To whom it may concern:

I am writing with a complaint about the Dave and Buster's store in Cincinnati, Ohio. This summer, my family and I chose to do a "staycation" where we stayed in town and did activities here locally.

One of the activities that we chose to do was to visit Dave and Buster's and play some games. I had a gift certificate for a $10 power card and so we set off on the last day of our staycation, Wed. August 12th, before I had to go back to work the next day.

When we got there, we were informed by the girl who was working the front desk that the fine print on my gift certificate indicated that it was not good on "Half Price Wednesdays". Apparently (as you are no doubt already aware), on Wednesdays all games cost half as much.

Now, to me this seemed reasonable. It seemed that D&B management wanted to avoid turning the $10 gift certificate into essentially a $20 gift certificate. So I suggested that if games were half price, that she just give me a $5 power card for my $10 gift certificate, since that would essentially be the same thing. She rotely repeated that she could not help me. Perhaps this is just not allowed, or perhaps she did not understand me, or perhaps she wanted to get back to the doodling on her paper that I had interrupted.

The kids were EXTREMELY disappointed. At least we got to take a picture outside with D&B in the background and the family all growling our disappointment, for the blog recap and Facebook picture upload.

So we ended up coming back this past Monday (the 17th). It was a bit more inconvenient, since I had to meet up with them after work and still get back before too late since school is now back in session and it was a school night. I had no problem getting the $10 power card.

But then, in a revelation that made things EVEN MORE GALLING, I learned that the $10 power card that I received on Monday is good any day. So there is nothing to prevent me (other than having to make 2 trips) from getting the $10 power card on Monday and then returning on a Wednesday for $20 in games! So essentially I was denied usage of my certificate on Wednesday, forced to listen to nearly a week's worth of kid disappointment, all for NOTHING!

We were extremely disappointed in our experience with Dave and Busters and we thank you for taking the time to read this.

Update - Apparently Dave and Busters has no way to email them from their website? What is this, 1995? I'll show them - I'll tweet this over to them!