Thursday, March 31, 2011


Guest complaint from my co-worker Jenny


I will be attending a conference in that is being held at the Doubletree in Nashville, TN beginning on September 21, 2011. Since I am a loyal Marriott customer, I intended to stay at a local Marriott brand instead of the Doubletree. However, when I called the Courtyard downtown and asked them to match the conference rate, I was told they couldn't and the lowest rate available was $180 per night. Considering that both hotels are comparable in diamond and other similar rating systems, I have a hard time with Courtyard not matching Doubletree's rate. We will be staying at the Doubletree for these 4 nights & I'm not quite so loyal to Marriott anymore.

Marriott's (underwhelming) response

Thank you for contacting Marriott. We appreciate the opportunity to provide you with information.

Hotel pricing is based on a number of factors, including availability, demand, hotel location, and the amenities offered by a specific property. At Marriott, we strive to be competitive in the marketplace by providing our guests with the best value for their money. Marriott offers a wide variety of discount rates for senior citizens, government employees, and members of an association, such as AAA. Many of our hotels also offer special weekend rates, "Stay for Breakfast" rates, leisure packages, and advanced purchase rates. We encourage you to check for the latest packages and promotions at the following website:

We recommend using the reservation feature as a convenient way to check rates, availability, and room information for all of our hotels. On the following webpage you will find a guide to the online booking process:

If you need assistance, please feel free to reply to this email or contact an Internet Customer Care Associate by phone at 800-721-7033 (toll-free in the United States and Canada). We are available to help you 24 hours per day, 7 days a week.

For our international guests, a listing of international reservation offices is available at the following site:

If we can be of further assistance, we invite you to reply to this email.

Steve P. McQuinn Jr.
Marriott Internet Customer Care


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