Thursday, April 2, 2009

The "Quality" of Pampers

To Whom It May Concern,

I've been wanting to write this letter for a few weeks now. We have two children: an almost 2-year-old and a 5-month-old. When we had our first child, we tried just about every diaper brand out there and ultimately decided, rather early on, that Pampers was by far the most absorbent and best-fitting brand of diapers. We have not used anything but Pampers for almost two years now. However, within the past few weeks, when we go to put a diaper on one of our children, we often find that one of the tabs completely rips off, rendering the diaper utterly useless. This has happened about 7 or 8 times now and is unacceptable. Diapers are way too expensive, especially these days, to just say, "Oh, well." We have always loved the Pampers brand for our children, but we are very seriously considering switching to another brand. Huggies, for example, is available at Costco and is cheaper than getting Pampers elsewhere, which is what we have always done in the past, because we believed Pampers to be the best. We don't feel this to be the case anymore.

Thank you for your time, and I hope that you will improve the quality of Pampers so that the problems that we have been experiencing do not happen again.

1 comment:

Dee said...

I work in Consumer Care for Pampers and noticed the post on your blog. As a mother of two, I understand your frustration. I know our consumer care line would like to hear from you. When you have a second, I hope you’ll give us a call at 1-866-586-5654. Thx, Dee.