Guest complaint from my co-worker Jenny
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I will be attending a conference in that is being held at the Doubletree in Nashville, TN beginning on September 21, 2011. Since I am a loyal Marriott customer, I intended to stay at a local Marriott brand instead of the Doubletree. However, when I called the Courtyard downtown and asked them to match the conference rate, I was told they couldn't and the lowest rate available was $180 per night. Considering that both hotels are comparable in diamond and other similar rating systems, I have a hard time with Courtyard not matching Doubletree's rate. We will be staying at the Doubletree for these 4 nights & I'm not quite so loyal to Marriott anymore.
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Marriott's (underwhelming) response
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Thank you for contacting Marriott. We appreciate the opportunity to provide you with information.
Hotel pricing is based on a number of factors, including availability, demand, hotel location, and the amenities offered by a specific property. At Marriott, we strive to be competitive in the marketplace by providing our guests with the best value for their money. Marriott offers a wide variety of discount rates for senior citizens, government employees, and members of an association, such as AAA. Many of our hotels also offer special weekend rates, "Stay for Breakfast" rates, leisure packages, and advanced purchase rates. We encourage you to check Marriott.com for the latest packages and promotions at the following website:
http://www.marriott.com/specials/default.mi
We recommend using the Marriott.com reservation feature as a convenient way to check rates, availability, and room information for all of our hotels. On the following webpage you will find a guide to the online booking process:
https://www.marriott.com/suggest/faqs_reserve.mi#question1
If you need assistance, please feel free to reply to this email or contact an Internet Customer Care Associate by phone at 800-721-7033 (toll-free in the United States and Canada). We are available to help you 24 hours per day, 7 days a week.
For our international guests, a listing of international reservation offices is available at the following site:
https://www.marriott.com/reservation/worldnum.mi
If we can be of further assistance, we invite you to reply to this email.
Regards,
Steve P. McQuinn Jr.
Marriott Internet Customer Care
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Showing posts with label response. Show all posts
Showing posts with label response. Show all posts
Thursday, March 31, 2011
Monday, July 6, 2009
Cole Garlic bread response
Got a letter back from Sue at Coles - she apologized and said she sent me 2 VIP coupons as well as 2 $0.30 off coupons. There was only 1 free coupon though. I emailed back asking about that but am not really expecting them to send me another one. Still, free garlic bread!
Friday, May 1, 2009
Hamilton County Auditor
While I'm in a posting mood - another one I did a few days ago to Hamilton County Auditor Dusty Rhodes
Mr. Rhodes,
I would like to register my disappointment at your recent site change which eliminates the ability to go directly to the property search page. I noticed this a few weeks ago but hoped that it was just a temporary glitch that would resolve itself. I see now from your blog that it was an intentional (and likely permanent) change.
This is extremely frustrating to me. I don't know if it was done for some sort of technical reasons or if it was an attempt to force people into going to the main auditor's page (or something else entirely), but it is something that is very frustrating for me. I've long been very pleased with the service that you have provided and have commented on it to my friends and neighbors. So I felt it was only fair to share with you my disappointment at this latest decision
Thank you for your time in reading this
Response -
Thanks for your e-mail and candid comments. I’m glad our website has been helpful to you over the years.
The change was made because we often have important information on the main page which needs to be known by citizens and people working with our office. Bypassing the main page means people had to make an extra call or e-mail to us for information that was there – but they didn’t see it.
Additionally, some agencies and companies were using our information and presenting it as their own. I’m sorry for the inconvenience but we think it is important that users know where the data is really coming from.
----Dusty Rhodes----
So basically, too bad Dan, you lose. Oh well. Maybe I'll vote him out of office!!! :-)
Mr. Rhodes,
I would like to register my disappointment at your recent site change which eliminates the ability to go directly to the property search page. I noticed this a few weeks ago but hoped that it was just a temporary glitch that would resolve itself. I see now from your blog that it was an intentional (and likely permanent) change.
This is extremely frustrating to me. I don't know if it was done for some sort of technical reasons or if it was an attempt to force people into going to the main auditor's page (or something else entirely), but it is something that is very frustrating for me. I've long been very pleased with the service that you have provided and have commented on it to my friends and neighbors. So I felt it was only fair to share with you my disappointment at this latest decision
Thank you for your time in reading this
Response -
Thanks for your e-mail and candid comments. I’m glad our website has been helpful to you over the years.
The change was made because we often have important information on the main page which needs to be known by citizens and people working with our office. Bypassing the main page means people had to make an extra call or e-mail to us for information that was there – but they didn’t see it.
Additionally, some agencies and companies were using our information and presenting it as their own. I’m sorry for the inconvenience but we think it is important that users know where the data is really coming from.
----Dusty Rhodes----
So basically, too bad Dan, you lose. Oh well. Maybe I'll vote him out of office!!! :-)
Miami University triathlon
I wrote an email complaining about the lack of split times and general bad times at the Miami University triathlon that I did a week or so ago. You can read my race report over on my blog.
Anyways, HFP Racing, who kind of runs the race, responded.
Dan,
Thank you for your constructive comments, and of course we will always take the time to read letters from our participants. We take feedback very seriously and grow and learn from it. I have forwarded some of your comments to Miami U. organizers as they are more applicable to their realm of responsibility.
I would like to offer you 50% one of our Wheelie Fun Series events as consolation for the loss of split times. Let me know if you would like to select one and I will give you a 50% off discount code.
I responded - Thanks for your reply. I looked at the Wheelie Fun races and unfortunately, all of them are on Sundays and I don't race on Sundays. I would be interested possibly in a 50% discount code for the 2010 Miami race. I understand you might not have those set up yet but if it works for you, I could just forward this email on to you when you have them set up in a few months and if I plan on racing it
And got a response. Notice me not making fun of her Big 10 grammatical error :-)
Hi Dan,
I hope you're week has been productive. I contacted the Miami University Race Director and requested a 50% off discount for you to race next year. I respect your choice to not race on Sunday's and have struggled with that issue myself. In any case, Mr. Marcechko said that he would be fine with providing you the discount to compensate for problems you experienced on race day. He has reviewed your constructive criticisms as well.
Thanks, and have a wonderful weekend.
So I got that going for me, which is nice.
Anyways, HFP Racing, who kind of runs the race, responded.
Dan,
Thank you for your constructive comments, and of course we will always take the time to read letters from our participants. We take feedback very seriously and grow and learn from it. I have forwarded some of your comments to Miami U. organizers as they are more applicable to their realm of responsibility.
I would like to offer you 50% one of our Wheelie Fun Series events as consolation for the loss of split times. Let me know if you would like to select one and I will give you a 50% off discount code.
I responded - Thanks for your reply. I looked at the Wheelie Fun races and unfortunately, all of them are on Sundays and I don't race on Sundays. I would be interested possibly in a 50% discount code for the 2010 Miami race. I understand you might not have those set up yet but if it works for you, I could just forward this email on to you when you have them set up in a few months and if I plan on racing it
And got a response. Notice me not making fun of her Big 10 grammatical error :-)
Hi Dan,
I hope you're week has been productive. I contacted the Miami University Race Director and requested a 50% off discount for you to race next year. I respect your choice to not race on Sunday's and have struggled with that issue myself. In any case, Mr. Marcechko said that he would be fine with providing you the discount to compensate for problems you experienced on race day. He has reviewed your constructive criticisms as well.
Thanks, and have a wonderful weekend.
So I got that going for me, which is nice.
Thursday, September 4, 2008
In which National City does not read my email
Following up to the last post this is what I get back from National City
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Dear,
We appreciate you taking the time to contact us by e-mail on September 4, 2008, concerning your account.
I understand your concerns and apologize for any inconvenience. If the item pending is a check we cannot verify at that time who the check was made out to. This amount could also include one or more checks in one total. They will then be separated when they actually post to your account that night.
We do appreciate your business.
Should you have any additional questions or concerns, we will be happy to assist you. Online Banking Specialists are available Monday through Friday 7 a.m. to midnight EST, and Saturdays and Sundays from 8 a.m. to 9 p.m. EST. You may contact us directly at 1-888-622-4932.
-Online Banking Support
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to which I responded
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Thank you for your very timely response. I understand that policy and have no problem with that. The reason I emailed is because I was extremely frustrated that the lady SAID she could help me when, according to the policy you just quoted me, she could not.
Rather than listen to me when I explained my problem, she just read from her "script" telling me "Sure I would be happy to help you with that"
That was and is the source of my frustration
=======================
Dear
We appreciate you taking the time to contact us by e-mail on September 4, 2008, concerning your account.
I understand your concerns and apologize for any inconvenience. If the item pending is a check we cannot verify at that time who the check was made out to. This amount could also include one or more checks in one total. They will then be separated when they actually post to your account that night.
We do appreciate your business.
Should you have any additional questions or concerns, we will be happy to assist you. Online Banking Specialists are available Monday through Friday 7 a.m. to midnight EST, and Saturdays and Sundays from 8 a.m. to 9 p.m. EST. You may contact us directly at 1-888-622-4932.
===================
to which I responded
==================
Thank you for your very timely response. I understand that policy and have no problem with that. The reason I emailed is because I was extremely frustrated that the lady SAID she could help me when, according to the policy you just quoted me, she could not.
Rather than listen to me when I explained my problem, she just read from her "script" telling me "Sure I would be happy to help you with that"
That was and is the source of my frustration
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