Enterprise Rent-a-car

Hello,

I would like to let you know about my recent weekend car rental with your company. I was planning a weekend trip to Atlanta and was lured in by one of your promotional emails for a $9.99 per day. I went all the way through the process only to find, just before submitting the order, that it was a 300 mile limit, which obviously would not work for a 1000 mile trip.

But that's not a big deal - it was probably on me for not reading carefully and I caught it before submitting the order, so no harm done.

I drove to the rental car office Friday morning at 8:30 with my "free double upgrade" email (from a different promotional email you sent me). Even though I had this free upgrade, I kind of wanted to just stick with the compact. There were only 2 of us traveling, and not much luggage, so the better MPG was more attractive to me.

But when I got there, I was told that the only compact available had no cruise control! Seriously? In 2010?!?! So I went with a standard size (Dodge Avenger). The car itself was nice, but it smelled of cigarette smoke. It wasn't overpowering, but it was definitely noticable to me (a non-smoker).

I was confused since it was made abundantly clear to me upon checkout that smoking (and pets) were not allowed in the car, subject to a large fee. I don't know if this was a new policy, or if the person that checked this car in previously either did not notice or did not care, or maybe if they thought that it was "good enough" to re-rent. I know that different people have different tolerances for the smell of smoke (often depending on whether they themselves smoke or not)

In any case, it did not ruin the car or the weekend, but it was frustrating and I thought you should know.

Qfact

Despite the fact that the market research emails from you (though I realize they are automated) say

"If you qualify, you will receive a very brief phone call from Qfact, at which time we may confirm some additional information with you, and then hopefully invite you to participate in the study. "

and

"THIS “NEW PROCESS” WILL ALLOW US TO MINIMIZE THE NUMBER OF TIMES YOU RECEIVE A PHONE CALL FROM US.AND WHEN WE DO CALL YOU, THE CALL WILL BE MUCH SHORTER!"

Whenever I'm called from QFact, they proceed to ask me the same questions I just filled out online? It's extremely frustrating and nearly enough to make me want to resign my panel membership!!!

I just filled out an email survey about bathroom faucets. I apparently pre-qualified and was called by someone today, who took 15 minutes to ask me, WORD FOR WORD!, exactly the same questions I had emailed. No additional questions - just exactly the same ones I had emailed in last night. I got to the end, only to be told that ooh sorry I didn't qualify.

What is the point of that? Do you think people will lie online and so the phone call is to confirm it? Wouldn't they just lie again on the phone?

Help me understand!

Kroger crackers

Guest complaint from Carolyn!!

Last week I bought some Kroger brand Thin & Crispy Saltines Original Crackers. I am very disappointed with them. I've discovered that nearly every single cracker in all 4 sleeves is broken. And if the cracker wasn't already broken when I opened the package, several of them broken when I picked them up. Most of the box of crackers were in crumbs and completely useless. I bought these crackers because they cost less than the national brand, but seeing as I had to throw almost all of them away, I didn't save any money at all.

And the response
===========
Thank you for contacting The Kroger Co. I apologize that the Kroger Saltine Crackers were all broken. I can understand your disappointment.

I am forwarding your comments to quality control for review. I am also sending you a $4 coupon.

If you have any further concerns or comments please feel free to contact us at 800.632.6900.


Sincerely,

Duke Energy lightbulbs

You guys sent me coupons for a 6-pack of CFL 60 watt bulbs (value $11.97) a few weeks ago. I was excited to receive them, but they were only good at Walmart, and after going to 3 different Wal-Marts 5 different times, I was NEVER able to find any in-stock. In talking with store employees they said that they did not expect to get any in any time soon.

This was very disappointing and frustrating. What's the point of sending out these coupons if nobody is ever able to redeem them?

Domino's pizza followup

So following up on my Domino's pizza complaint, they sent me a coupon for $5. That will not buy a medium pizza, at least not here, so I re-complained

---

I had contacted you recently about a Domino's coupon (for a free medium pizza) in a board game expiring before I bought it.

I was pleasantly surprised with the quickness of your response, but when the coupon actually came in the mail, it was not a coupon for a free medium pizza, but just $5 in "Domino's cash".

I'm not sure what part of the country you guys are in, but $5 will not buy a medium pizza in Ohio. On your website, a hand-tossed 1 topping medium pizza prices out at $10.78.

So while I do appreciate the thought, I would prefer either a coupon for a medium pizza itself, or at least a gift certificate big enough to actually buy a medium pizza.

Thank you.

Domino's pizza followup

LIGHTNING FAST! (Like seriously - within 10 minutes)

Thank you for contacting us at our World Resource Center. I do apologize about the coupon expiring. I will mail you a coupon in appreciation of your business. please allow 7-10 business days for the coupon to arrive.

Sincerely,

Ryan
Domino's Pizza Customer Care T.E.A.M.

Domino's pizza

Hello,

I bought the game "Guess Who" at a Target store last week (3/14/2010). One of the reasons that I bought the game is that there was a sticker on the box offering a free Domino's pizza with the purchase of the game - to put on a "Family Game Night".

Imagine our disappointment when we opened the box only to find that the coupon expired 2/28/2010! Our family was very disappointed. I'm not sure how long that had been sitting there on the shelf. Usually in such scenarios, the coupon won't expire for several years - I was disappointed to find it so short-dated (and expired).

Heard back from Rewind 94.9

Got the following email from Jay Kruz, a DJ at Rewind 94.9:

Hi Carolyn,

Thanks for writing. We appreciate honest and candid feedback from our listeners on how our station is serving them. I am sorry to hear that you were not happy with your Class Reunion Lunch playlist. We truly value our listener participation and will use your constructive feedback as we continue our Class Reunion Lunch feature.

I’d like try to make things right and want to make sure you enjoy a “Lunch” on us with a gift certificate to Jeff Ruby’s Carlo and Johnny restaurant. Please reply back with your full name and phone number so we can have the certificate available to pick up from our receptionist at our studios.

I sincerely hope you’ll continue to listen to and be a part of The New Rewind 94.9.

All the best,

Jay

Today I went down to the station to pick up my lunch gift certificate. I figured while I was down there I may as well get that DVD that I won, that I didn't want to pick up before. I still don't want the DVD, but hey, it is mine. Maybe I can sell it. While I was down there Jay Kruz came out to meet me. He told me that "they" talked about my comments and that "they" take comments and suggestions seriously. So what ever that really means, I guess it's nice that they didn't just ignore my email. Maybe other folks who participate in the Class Reunion Lunch will actually get the songs they picked played on the air.

Over all I'm very pleased with how they handled my complaint.

Dear Humana

This is an email that I sent to Humana. I just wanted them to know that I think their customer service stinks. I have as little hope of them responding to this letter as I did to them taking care of any of these bills in a timely manner.

I would just like to say that I am extremely unsatisfied with the service that I have received from Humana. When my son was born on _________, my husband added him to our insurance policy. Humana did not add my son to our policy until January 1,_________. This led to a pile of bills between those dates that were not our responsibility to pay. My husband and myself have been on the phone dozens of times with the hospital and with Humana, trying to sort out these various bills. Over and over again, all Humana has to say is to tell my hospital to resubmit the bills. And over and over again the bills were not paid. It took months for most of these bills to ever get resolved, during which we continued to get bills in the mail saying we were late with payment. This alone is completely embarrassing because those bills were not my responsibility. In the end, it seems all of those bills were paid except one. Yesterday I received a letter from a collections agency. I felt like I was punched in the stomach. I am an honest person and I pay my debts. I feel infuriated to have a collections agency after me for money that is not my responsibility to pay. It all makes me completely sick to my stomach. I feel hopeless when dealing with your company. Each time I call to try to resolve these bills I feel like your people are running me in circles. I feel like no one really cares and that no one really wants to help. Your customer service is a joke. I loathe your company. But I feel like I am stuck because my family needs health insurance. It seems I shall have to continue to "deal with the devil" so to speak.

(I edited this from the original, removing the dates in question.)

94.9 WREW Class Reunion Lunch

I would like to express my disappointment with your Class Reunion Lunch. A month ago I got a phone call from someone at 94.9 saying that my play list was selected for the Class Reunion Lunch. Of course I was quite excited because I rarely win anything. First off, I was not impressed with the prize. The DVD was not even worth my time to go down to your offices to pick up, so I didn't bother. But I was quite excited that the songs that I selected from my graduating year were going to be played on the radio. In fact, I told all of my family and friends to tune in.

Yesterday (Sept. 17th) I tuned in to listen to my songs, and things started off OK when two of the songs I picked out where played. Then I got really annoyed when 6 songs were played that I didn't even pick. Sure, they were songs that were popular from 1995, but they were NOT songs that I selected or even like! I have to admit that I was embarrassed that my friends and family were listening to songs such as I Can Love You Like That, and assuming that I picked it out. I don't even like that song! I find it so annoying that you asked for my favorite songs from my graduating year then proceed to ignore most of my suggestions and play the songs that you think were best from that year.

I was especially frustrated because I was led to believe that songs from my actual play list would be played. Granted, you did play two songs that I picked, but what about all the other songs?? Not my picks. So what did I "win" from the Class Reunion Lunch? A crappy DVD that I didn't even want to go pick up and a bunch of songs that I don't even like. Thanks so much 94.9.